OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

FREQUENTLY ASKED QUESTIONS

How do I know which supplement is right for me?

The choice of supplement depends on your individual needs, lifestyle, and wellness goals. We recommend consulting with a healthcare professional before starting any supplement. If you need guidance, our team can help you understand the benefits of each product and suggest options based on your needs.

Are biocosmetic products suitable for sensitive skin?

Yes, biocosmetics are based on natural ingredients and free from harsh chemicals, making them ideal for sensitive skin. However, every skin is different, so we recommend reviewing the ingredients and doing a patch test on a small area before use.

How long will my order take to arrive and how can I track it?

Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed the same day if placed before 4 PM and arrive within 2 business days. You will receive a tracking number by email to verify the status of your order at any time.

Can I return a product if I'm not satisfied?

Yes, we accept returns within 15 days as long as the product is unopened and in its original packaging. If you received a damaged or incorrect product, contact us immediately and we'll help you resolve it in the best way possible.

Are the products you sell truly natural and ecological?

Yes, all our products are formulated with natural ingredients and, in many cases, have organic certifications. We work with brands committed to sustainability, avoiding parabens, sulfates, silicones, and other harmful synthetic chemicals. In each product, you'll find detailed information about its composition and certifications.

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