Privacy Policy - Selmi Swiss Natur

1. Responsible Organization and Data Subject Rights

The entity responsible for the collection, processing, and use of your personal data is SelmiSwiss GmbH (hereinafter, “SelmiSwiss”). You can contact SelmiSwiss as the responsible entity through the following contact details:

SelmiSwiss GmbH – Ramsener Str.5 -78262 Gailingen am Hochrhein – Germany – DE449852060 / HRB 73192. Phone Germany: +49 1522 1868133, Phone Spain: +34 627 55 99 42. Email: info@selmiswiss.com

You can receive information about the data we store about you free of charge at any time, as well as assert your right to rectification, erasure, objection, and limitation of processing of your data or your right to data portability. Additionally, you have the right to revoke your consent at any time with future effect. For example, use the contact details provided above for this purpose.

You also have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you is being carried out illegally. You may exercise this right before a supervisory authority in the Member State where you reside, work, or where the alleged infringement took place.

2. Personal Data

Personal data refers to information about the factual or personal circumstances of a specific or identifiable natural person. This does not include statistical data that we collect, for example, when you visit our web store and which cannot be directly related to you.

Personal data, such as your name, address, phone number, email address, and other inventory data that you provide to us in the course of your online registration, your order, your newsletter subscription, and your inquiry through our contact form, will be processed by us to the extent necessary to process your registration or order, your newsletter subscription, your use of the application, or to respond to your inquiry.

We collect, store, and process your data associated with the web store for the entire duration of processing your purchase or request, including subsequent warranties, for our services and in accordance with legal retention periods (especially for tax reasons). The sending of newsletters and electronic advertising is carried out until you revoke it.

The purposes of data processing in detail:

3. Web Store

3.1. Online Registration in Our Web Store

It is possible to make purchases in our web store, as well as use our product watchlist after online registration.

Your online access is password-protected. Here you can view information about your completed, pending, and recently shipped orders and manage your accumulated loyalty points, personal data, and newsletter subscription.

You agree to treat personal access data confidentially and not to disclose it to unauthorized third parties. We cannot accept any responsibility for the misuse of passwords unless we are responsible for it. Please note that you will remain automatically logged in unless you log out.

3.2. Purchase Process

By completing your online order, you expressly authorize us to process the personal data you provide to process your purchase and ship your order. We need your email address to confirm receipt of the order. We also use it for your identification (website login). Additionally, you will receive order and shipping confirmation through your email address. Similarly, we need your email address and phone number to communicate with you in case of order-related inquiries or delivery problems.

3.2.1. Customer Survey: We Need Your Opinion

When ordering SelmiSwiss preparations, you will receive an invitation to participate in a voluntary customer survey 4 weeks after purchase, which you can unsubscribe from at any time with future effect. The data obtained is evaluated anonymously and provides us with valuable information to further adapt our products to our customers’ needs and to support our scientific team.

4. Newsletter Subscription/Receipt of Electronic Advertising

By confirming your subscription to the newsletter, you voluntarily agree that the following company SelmiSwiss GmbH processes your data in order to send you electronic newsletters and receive direct emails and personalized advertising about SelmiSwiss products, events, and services. ‘Personalized advertising’ refers to advertising tailored to you and your interests. We use existing information, such as your place of residence, registration date, and the customer group you belong to, to send you only advertisements for products that may truly interest you.

You can only register for the SelmiSwiss newsletter if you expressly consent to it. To send you the newsletter, we use the so-called double opt-in procedure, meaning we will not send it to you by email until you have expressly confirmed that you want us to activate the service. We will then send you a notification email and ask you to confirm that you wish to receive our newsletter by clicking on a link included in that email.

If you do not wish to receive newsletters from us, you can object free of charge at any time. To do this, simply send a text communication to the contact details specified in section 1 (e.g., email, letter). Of course, you will also find an unsubscribe link in every newsletter.

5. Inquiry Through the Contact Form

If you send us an inquiry through the contact form, the personal data provided will be processed by SelmiSwiss only.

Since inquiries through contact forms can be of various types, we need you to complete at least the data marked as mandatory.

6. Server Log Data

When you visit our website, your log data is automatically recorded and temporarily stored; however, they do not allow us to draw conclusions about your person. This data includes, for example, the type and version of the browser, the referrer URL, the shortened IP address, the name of the provider, and the operating system used. All log data is evaluated anonymously by us or our service provider solely for statistical purposes, to improve our offer, to facilitate problem-solving, and to prevent attacks on our web store.

7. Cookies

We use cookies in some areas to facilitate the use of our website (web analysis) and enable certain functions.

Cookies are small files that are stored locally on your hard drive and store certain settings and data to exchange with our system through your browser.

Most of the cookies we use are session cookies and are deleted from your hard drive after closing the browser. The long-term cookies we use remain on your hard drive for 30 days and are then deleted. When you visit us again, we will automatically recognize that you have been here before and what entries and settings you prefer.

By using our website, you declare that you expressly wish to use our web service and accept the use of these cookies to the extent that your browser allows them. Most browsers are set by default to accept all cookies. However, you have the option to configure your browser so that cookies are displayed before being saved, that only certain cookies are accepted or rejected, or that they are generally rejected or deleted.

We would like to point out that configuration changes only affect the browser from which they are made. If you use different browsers or change devices, you must reconfigure them. Additionally, you can delete the cookies from your hard drive at any time. For information on setting, modifying, and deleting cookies, please refer to your web browser’s help function.

You also have the option to disable cookies in the cookie policy of our website.

8. Google Analytics and Google AdWords

This website uses Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). The use includes the Universal Analytics operating mode. Google Analytics uses so-called cookies.

On behalf of the website operator, Google will use the information generated by cookies to evaluate your use of the website, compile reports on website activity, and provide other services related to website and Internet usage. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Article 6, Paragraph 1, Letter f of the GDPR. Information about your use of this website generated by the cookie is usually sent to and stored on a Google server in the USA. However, we would like to point out that this website uses Google Analytics with the ‘anonymizeIP’ extension, and therefore IP addresses are only processed in abbreviated form to exclude direct personal references. The full IP address will be transmitted to a Google server in the USA and shortened there only in exceptional cases. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data.

The data sent by us and linked to cookies, user IDs (e.g., user ID), or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has expired is carried out automatically once a month.

We also use the online advertising program ‘Google AdWords’ and, as part of Google AdWords, Google’s conversion tracking. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain personal data, and are therefore not used for personal identification.

If you visit certain pages of our website and the cookie has not yet expired, both Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. This way, it is impossible to track cookies across the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will only know the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that can be used to personally identify users.

If you do not wish to participate in tracking, you can object to the installation of cookies in your browser settings (opt-out possibility).

You can also configure your browser software to prevent the general storage of cookies; however, we would like to point out again that in this case, you may not be able to use all the full functions of this website. You can also prevent the collection of data related to your use of the website (including your IP address) generated by the cookie and the processing of this data by Google by downloading and installing the browser add-on available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the terms of use and data protection, please visit https://www.google.com/analytics/terms/us.html, https://policies.google.com/?hl=en, https://policies.google.com/technologies/ads?hl=en or https://policies.google.com/privacy?gl=de&hl=en.

By using this website, you agree to the processing of the data collected about you by Google in the manner and for the purposes described above.

To learn about the possibility of disabling cookies on our website, please refer to point 4.

9. Digital Analysis Tools

If you do not wish to participate in tracking, you can object to the installation of cookies in your browser settings (opt-out possibility).

By using this website, you agree to the processing of the data collected about you by Google in the manner and for the purposes described above.

To learn about the possibility of disabling cookies on our website, please refer to point 4.

10. Facebook Pixel/Remarketing/Retargeting

With your consent, our website may occasionally use the conversion tracking pixel service from Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (‘Facebook’). This way, we can track user actions after they have been redirected to a provider’s website by clicking on a Facebook advertisement. This allows us to record the effectiveness of Facebook ads for statistical and market research purposes.

The collected data is anonymous, meaning we cannot see personal data of individual users. However, Facebook stores and processes the collected data. We will inform you about this matter according to our current information. Facebook may link the data to your Facebook account data and use it for their own advertising purposes, as per Facebook’s data policy https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you ads both on and off Facebook. Additionally, a cookie is stored on your computer for this purpose.

Only users over 16 years of age can give their permission. If you are under 16, please contact your legal guardian.

Click here to withdraw your consent or edit your privacy settings on Facebook: https://www.facebook.com/ads/website_custom_audiences/.

Furthermore, our website also includes remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. In this way, Facebook receives information that you have visited our site with your IP address. This allows Facebook to assign the visit to our pages to your user account. We can use the information obtained in this way to display Facebook ads to you. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please see Facebook’s privacy policy at https://www.facebook.com/about/privacy/.

Click here to withdraw your consent or edit your privacy settings on Facebook: https://www.facebook.com/ads/website_custom_audiences/.

To learn about the possibility of disabling cookies on our website, please refer to point 4.

11. Social Network Plugins

Our website may occasionally use social plugins (‘plugins’) from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’). The plugins are marked with a Facebook logo or the addition ‘Facebook Social Plugin’. If you visit a page on our website that contains one of these plugins, your browser will establish a direct connection with Facebook’s servers. The content of the plugin is transmitted directly from Facebook to your browser, which integrates it into the website.
By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged into Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the ‘Like’ button or leaving a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there.
You can find out about the purpose and scope of data collection and the subsequent processing and use of the data by Facebook, as well as your rights in this regard and options for protecting your privacy, in Facebook’s privacy policy. https://www.facebook.com/about/privacy/.

If you do not want Facebook to collect data about you through our website, you must log out of Facebook before visiting us.

12. Piwik PRO Analytics Suite / 506 Customer Intelligence

Occasionally, in order to analyze and optimize your user experience and digital customer journey based on data to offer you personalized products, content or services (‘Personalization’), we may use the Piwik PRO tracking and analysis platform and process the collected data in the 506 Customer Intelligence database. In such cases, we collect source data about website visitors based on cookies, IP addresses, and browser fingerprints; we create user profiles based on browsing history and calculate site usage metrics such as bounce rate, visit intensity, pages visited, etc. The tracking collects information about the content, pages, and features you use on the website. Tracking is carried out exclusively on the basis of your consent in accordance with Article 6, Paragraph 1, Letter a of the General Data Protection Regulation (‘GDPR’).

If personal tracking is conducted after voluntary consent is granted, you can withdraw this consent through the corresponding option in the electronic Service, in which case the tracking will cease. Your IP address is immediately anonymized during this process so that you, as a user, remain anonymous to us. Consequently, you forfeit the benefits of personalized use of the electronic Service.

13. Use of MyFonts

The design of our website also uses external fonts provided by MyFonts Inc., 600 Unicorn Park Drive, Woburn, MA 01801, USA (hereinafter, “MyFonts”). These fonts are integrated by calling the MyFonts server. To deposit the font files in your browser, at least your IP address is transmitted to a MyFonts server when you visit our website. Additionally, information may be transmitted to MyFonts (e.g., the name of the accessed website, date and time of the request, and the type of browser used). To prevent the execution of JavaScript code from MyFonts, you can disable JavaScript in your browser or install a blocker (e.g., https://www.noscript.net or https://www.ghostery.com/). You can find more information about MyFonts’ privacy policy at the following link: https://www.myfonts.com/legal/website-use-privacy-policy.

14. Data Security

The security of your data is very important to us. All personal data we request from you is transmitted encrypted through a secure SSL connection to protect it from third-party access. We also take additional technical and organizational security measures to prevent data loss, destruction, and misuse. You should always keep your access information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others. The personal data and information you provide to us are protected with the utmost care against unauthorized access by third parties. We will take all reasonable measures to ensure the security of your personal data. However, the customer is advised that the World Wide Web is accessible worldwide and, in particular, misuse cannot be ruled out, so unauthorized access by third parties to such data and information cannot be ruled out despite the utmost care.